If there is any abnormality with the product, we will conduct an investigation and provide a refund for the affected product or arrange for a replacement. Please contact us via email for assistance. We kindly ask you to provide the following details for a thorough investigation and send them to contact_sg@basefood.co.jp:
・Full Name
・Email Address
・Phone Number
・Place of Purchase
・Overall photo of the product
・Backside photo of the packaging (including expiration date, manufacturer's unique code, and product name)
・Detailed description of the product's condition
・Presence of oxygen absorber (Ageless)
・For the purpose of investigating potential health hazards to customers, we may request the return of the problematic product. We apologize for the inconvenience, but we kindly ask you to keep the relevant product in your possession. If deemed necessary by our company, we will bear the cost and request your cooperation in returning the product.
*Please note that refunds cannot be provided for our products purchased through unofficial channels other than the official website.