If your order doesn't arrive, BASE FOOD will deliver it from Japan to Singapore via air transportation after you place your order. Due to customs clearance and other factors, it may take approximately 5 days to 2 weeks for the delivery. If it has been more than 14 days and you still haven't received your order, there could be possibilities such as it being returned to the sender due to your absence, incorrect address, or exceeding the holding period for delivery. Please check the delivery status by referring to the tracking number in the "BASE FOOD | Shipment Notification" email and contact contact_sg@basefood.co.jp for further assistance.
※Please note that if there are address or name discrepancies, or if the items are returned due to prolonged absence, we may not be able to resend the products.